فصلنامه علمی مطالعات فرهنگ - ارتباطات

فصلنامه علمی مطالعات فرهنگ - ارتباطات

شایستگی‌های ناب در فرایند ارتباطات ناب پژوهشی در بخش عمومی 2 کشور در حال توسعه؛ ایران و افغانستان

نوع مقاله : مقاله پژوهشی

نویسندگان
محمدشاه خیری 1
محمد مهدی فراحی 2
روح اله باقری 1
علیرضا خوراکیان 1
1 گروه مدیریت، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد، ایران
2 گروه مدیریت، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد، ایران.
10.22083/jccs.2025.521340.4036
چکیده
ارتباطات زیربنای شکل‌گیری بسیاری از فرایندهای سازمانی است. عملکرد سازمان‌ها و اثربخشی سبک‌های مدیریت در بسیاری مواقع به کیفیت و اثربخشی فرایندهای ارتباطی متکی است. در کنار این، در سال‌های اخیر، رویکردهای ناب به مدیریت سازمان‌ها توسعه یافته است. چابکی، بهره‌وری منابع، به هنگام بودن و تطبیق‌پذیری از مفاهیم زیربینایی این رویکرد در مدیریت سازمان‌ها است. ازجمله زمینه‌های این مفهوم، شکل‌گیری نوعی ارتباطات ناب در سازمان است. بااین‌حال ایجاد فرایند ارتباطات ناب، بیش از همه نیازمند برخورداری از شایستگی‌ها و مهارت‌های موردنیاز در فرستنده پیام و ایجادکننده ارتباط است. ازاین‌رو این پژوهش به شناسایی مهارت‌ها و شایستگی‌های بازیگران (فرستنده پیام) در شکل‌گیری ارتباطات ناب پرداخته است. روش تحقیق از نوع روش‌شناسی تحقیق کیفی بوده است. داده‌ها از طریق مصاحبه نیمه ‌ساختاریافته با خبرگان و متخصصان علمی و اجرایی در کشورهای ایران و افغانستان جمع‌آوری و با بهره‌گیری از روش‌شناسی پدیدارشناسی و تحلیل مضمون، تحلیل شده است. یافته‌های تحقیق نشان می‌دهد مهارت‌های حل سریع مسئله، مهارت درک شفاهی و کلامی، مهارت بیان، اعتمادسازی و هوش اجتماعی مهم‌ترین شایستگی‌ها و مهارت‌های ضروری برای دو طرف ارتباطات برای شکل‌دهی به ارتباطات ناب است. در ادامه تحقیق مصادیق و مؤلفه‌های هر کدام از این شایستگی‌ها و فرایند تأثیرگذاری آن بر شکل‌گیری ارتباطات ناب شناسایی و معرفی شده است.
کلیدواژه‌ها
مهارت‌ ها و شایستگی های ارتباطی'
فرایند ارتباطات'
ارتباطات ناب'
'
بخش عمومی'

موضوعات

عنوان مقاله English

Lean Competencies in the Lean Communication Process A Study in Public Sector Organizations

نویسندگان English

Mohammad Shah Khairi 1
Mohammad Mahdi Farahi 2
Rohelah Baqiri 1
Ali Reza Khorakian 1
1 Department of Management, Faculty of economics and administrative science, Ferdowsi University of Mashhad, Mashhad, Iran
2 Department of Management, Faculty of economics and administrative science, Ferdowsi University of Mashhad, Mashhad, Iran
چکیده English

Objective: Communication serves as the bedrock of numerous organizational processes. The performance of organizations and the effectiveness of management styles often hinge on the quality and efficiency of communication processes. In recent years, lean approaches to organizational management have gained prominence, emphasizing agility, resource productivity, timeliness, and adaptability. One dimension of this concept is the formation of lean communication within organizations. However, establishing a lean communication process fundamentally requires the presence of necessary competencies and skills in the message sender (communicator). Consequently, this research aims to identify the skills and competencies of actors (message senders) in shaping lean communication. This study, situated within the context of public sector organizations which often grapple with challenges such as complex bureaucracy, delayed decision-making, and resource constraints, seeks to introduce the key components of lean communication as a solution for enhancing efficiency and reducing waste in organizational exchanges. Specifically, the primary focus is on identifying the capabilities that message senders must possess to establish communication that is concise, clear, purposeful, and effective. This, in turn, minimizes misunderstandings, unnecessary repetitions, and delays in information flow, aligning with the core lean principle of eliminating (waste).
Method: The present study employs a qualitative research methodology. Data were collected through semi-structured interviews with academic and executive experts from Iran and Afghanistan. The selection of these two distinct socio-cultural contexts allows for a comparative examination while also uncovering commonalities in the requirements for lean communication within the public sector. Participants were chosen based on their experience and expertise in public administration, organizational behavior, and communication studies. The interview data were analyzed using a phenomenological approach combined with thematic analysis. Phenomenology facilitated a deeper understanding of the experts’ lived experiences and perceptions of lean communication, while thematic analysis enabled the systematic extraction, organization, and identification of key patterns within the data. This analytical process involved familiarization with the data, generating initial codes, searching for themes, reviewing themes, and defining and naming final themes to ensure rigor and depth in interpretation.

کلیدواژه‌ها English

Communication Skills and Competencies'
Communication Process'
Lean Communication'
'
Public Sector'
ne for improving effectivness. Global Journal of Commerce & Management prespective. Retrieved from https://www.researchgate.net/publication/304782482
Alexandra , O., Celina, b., Jan, E., & Leonard , F. (2023). How to effectively communicate health information on social media depending on the audience’s personality traits: An experimental study in the context of organ donation in Germany. 335(116226). doi:10.1016/j.spc.2022.12.012
Anwar, R., Rehman, M., Wang, K. S., & Hashmani, M. A. (2019). Systematic Literature Review of Knowledge Sharing Barriers and Facilitators in Global Software Development Organizations Using Concept Maps. IEEE Access. doi:10.1109/ACCESS.2019.2895690
Berg, T., Jahed, G., & Carrengton, T. (2024). On the role and effects of supervisor feedback sign in auditing: Evidence from a cohort of early career auditors. The British Accounting Review. doi:10.1016/j.bar.2024.101371
Berlo, D. (1960). The Process of Communication. Holt, Rinehart and Winston.
Bilan, Y., Oliinyk, O., Halyna Mishchuk , & Skare , M. (2023). Impact of information and communications technology on the development. Technological Forecasting & Social Change. doi:10.1016/j.techfore.2023.122519
Campean, A., Bocos, M., Roman, A., Rad, D., Crisan, C., Maier, M., . . . Roman, C. (2024). Examining Teachers’ Perception on the Impact of Positive Feedback on School Students. Education Sciences. doi:10.3390/educsci14030257
Chi, H., & Chu, C. (2023). Exploring determinants of formation of cognitive anchors from altruistic messages: A fuzzy DEMATEL approach. PLOS ONE. doi:10.1371/journal.pone.0293841
Chmielecki, M. (2015). Factors Influencing Effectiveness of Internal Communication. Management and Business Administration. Central Europe. doi: 10.7206/mba.ce.2084-3356.139
Cong , L., Sriram , K., & Ying , R. (2011). Moderating effects of collectivism on customized communication: a test with tailored and targeted messages. Asian Journal of Communication. doi:10.1080/01292986.2011.609596
Cook, S., & Steyn, R. (2024). The Role of Feedback in the Development of Managers. Interdeciplinary Journal of management sciense. doi:10.38140/ijms-2024.vol1.15
Costeleanu, M. (2021). Linguistic and cultural barriers in multinatinal companies . The Central and Eastern European Online Library, 419-423. Retrieved from https://www.ceeol.com/search/article-detail?id=1004460
Costigan, R., & Brink, K. (2019). Developing Listening and Oral Expression Skills: Pillars of Influential Oral Communication. Journal of Management Education. doi:10.1177/1052562919890895
Dabbous, A., & Barakat, K. (2023). The road towards environmental sustainability: Investigating the role of information and communication technologies and green technology innovations. Journal of Cleaner Production. doi:10.1016/j.jclepro.2023.139826
Daft, R., & Lengel, R. (2014). Organizational Information Requirements, Media Richness and Structural Design. Institute for Operations Research and the Management Sciences (INFORMS). doi:10.1287/mnsc.32.5.554
Emami, M., Bayat, A., Tafazolli, R., & Quddus, A. (2024). A Survey on Haptics: Communication, Sensing and feedback. IEEE Communications Surveys & Tutorials. doi:10.1109/COMST.2024.3444051
Erunkulu, O. O., Zungeru, A. M., & Mosalaosi, M. (2021). 5G Mobile Communication Applications: A Survey and Comparison of Use Cases. IEEE Access. doi: 10.1109/ACCESS.2021.3093213
Ferreira, D., & Barbosa, S. (2016). Lean Communication-Centered Design: A Lightweight Design Process. Springer International Publishing Switzerland. doi:10.1007/978-3-319-39510-4_5
Galbraith, J. (1997). Organization Design. Addison Wesley, Reading. Retrieved from https://www.scirp.org/reference/referencespapers?referenceid=536024
Gunay, M. (2021). Design in Visual Communication. Scientific Research Publishing Inc. doi:10.4236/adr.2021.92010
Hannah, W., French, C., Deborah, C., Louise, L., & Sandra, J. M. (2023). A systematic review of communication interventions for countering. Vaccine, 41, 1018-1034. doi:10.1016/j.socscimed.2023.116226
Hardjati, S., & Febrianita, R. (2019). The Power of Interpersonal Communication Skill in Enhancing Service Provision. Journal of Social Science Research. doi:10.24297/jssr.v14i0.8150
Huizing, B. (2014). Lean library communication: Mind the customer. European Scientific Journal. Retrieved from https://eujournal.org/index.php/esj
Iliev, V., & Petkov, G. (2020). Confidential Communication for Reliable Information and Knowledge Exchange. International Institute for Social Communication and Behavior. Retrieved from https://www.researchgate.net/publication/339592846
Ismunandar, Andriani, N., Hanis, R., Ramadhani, H., & Yusuf, M. (2023). GRAND PREANGER BANDUNG EFFECTIVE MARKETING COMMUNICATION STRATEGY IN THE STAYCATION PROGRAM. Jurnal Ekonomi, 12(01). Retrieved from http://ejournal.seaninstitute.or.id/index.php/Ekonomi
Khoei, A., Kaul, M., Lewis, L., Daniel, J., & Sharma, R. (2017). Use of Lean Robotic Communication to Improve Social Response of Children with Autism. Lean Robotic Communication for Children with Autism. Retrieved from https://www.researchgate.net/publication/318129979
Kuchenbecker, C., & LaBelle, S. (2024). Designing Instructional Crisis Messages for College Emergency Notification Systems: A Test of the IDEA Model. Communication Studies, 75:1, 59-75. doi:10.1080/10510974.2023.2248688
Kucheryavenko, S., Gayvoronskaya, S., Chistnikova, I., & Vinnik, A. (2019). Integrated Supply Chain Strategy with Standardization of Professional Communication as Lean Manufacturing Tool. International Journal of Supply Chain Management. Retrieved from http://excelingtech.co.uk/
Kusel, M., & Coetzee, R. (2024). Towards a Conceptual Lean Communication Protocol to Guide Decision-Making. IEOM Society International, USA. doi:10.46254/AF05.20240188
Liao, C., & Hsu, C. (2023). Exploring determinants of formation of cognitive anchors from altruistic messages: A fuzzy DEMATEL approach. PLOS ONE. doi:10.1371/journal.pone.0293841
Lim, W., & Bowman, C. (2024). Giving and Responding to Feedback: Guidelines for Authors and Reviewers. Activities, Adaptation & Aging. doi:10.1080/01924788.2024.2304948
Luhmann, N. (1995). Social Systems. Stanford University Press.
Lukas, S. (2021). Barriers to internal communication in companies. Journal of Economics and Social Research, 22, 42-54. Retrieved from https://www.ceeol.com/search/article-detail?id=964952
Marodin, G., Jabbour, C., Filho, M., & Tortorella, G. (2022). Lean production, information and communication technologies and operational performance. Total Quality Management & Business Excellence. doi:10.1080/14783363.2022.2035214
Mbelu, M. (2020). Visual Art and Role in Communication. Imtijotas. Retrieved from https://portal.issn.org/resource/ISSN/2616-096X
McKie, M., Jones, R., Miles, J., & Jones, I. (2021). Improving Lean Manufacturing Systems and Tools Engagement Through the Utilisation of Industry 4.0, Improved Communication and a People Recognition Methodology in a UK Engine Manufacturing Centre. Procedia Manufacturing, 371-382. doi:10.1016/j.promfg.2021.10.052
Mehmood, T., Taresh, S., & Che Hassan, D. (2023). The Role of the Interpersonal Skills of the School Principals in Optimizing Positive School Climate: A Concept Paper. International Journal of Emergent Issues of Social Science, Arts, and Humanities. doi:10.60072/ijeissah.2023.v1i02.003
Modig, N., & Ahlstrom, P. (2017). This is Lean – Resolving the Efficiency Paradox by Niklas Modig and Pär Åhlström. Lean Construction Journal.
Morrison, L., & Jacobsen , M. (2023). The role of feedback in building teaching presence and student self-regulation in online learning. Social Sciences & Humanities Open. doi:10.1016/j.ssaho.2023.100503
Nonaka, I., & Takeuchi, H. (1995). The knowledgecreating company”: How Japanese Companies. Oxford University press. Retrieved from https://corp.oup.com/
Patton, M. (2014). Qualitative Research & Evaluation Methods: Integrating Theory and Practice. SAGE Publications.
Raeissi, P., Zandian, H., & Mirzarahimy, T. (2019). Relationship between communication skills and emotional intelligence among nurses. Evidence & practice / communication. doi:10.7748/nm.2019.e1820
Rani, U. (2016). COMMUNICATION BARRIERS. JOURNAL OF ENGLISH LANGUAGE AND LITERATURE (JOELL). Retrieved from https://www.researchgate.net/publication/304038097
Redeker, G., Kessler, G., & Kipper, L. (2019). Lean information for lean communication: Analysis of concepts, tools,references, and terms. International Journal of Information Management, 37-43. doi:10.1016/j.ijinfomgt.2018.12.018
Rif’at, M., Ilham, Bayani, & Asfahani. (2023). Digital Transformation in Islamic Da’wah: Uncovering the Dynamics of 21st Century Communication. JIMPS, 2933-2941. doi:10.24815/jimps.v8i3.26243
Riggio, R., & Reichard, R. (2008). The emotional and social intelligences of effective leadership. Journal of Managerial Psychology. doi:10.1108/02683940810850808
Sanina, A., Balashov, A., Rubtcova, M., & Satinsky, D. (2017). The effectiveness of communication channels in government and business communication. Information Polity. doi: 10.3233/IP-170415
Sapungan, R., Kashiwag, S., Legaspi, D., Lopez, M., Lat, L., & Malabanan, M. (2019). Communication Barriers in the Workplace. IJISET - International Journal of Innovative Science, Engineering & Technology. Retrieved from http://www.ijiset.com/
Schwarz, A., Sellnow, D., Sellnow, T., & Taylor, L. (2024). Instructional Risk and Crisis Communication at Higher Education Institutions during COVID-19: Insights from Practitioners in the Global South and North. JOURNAL OF INTERNATIONAL CRISIS AND RISK COMMUNICATION RESEARCH, 1, 1-47. doi:10.56801/jicrcr.V7.i1.1
Taiichi , O. (1988). Toyota Production System. Beyond Large-Scale Production. doi:10.4324/9780429273018
Talha, B., & Patzold, M. (2011). Communication model for mobile to mobile cooperative communication system. doi: 10.1109/MVT.2011.940793
Urbancova, H., Vrabcova, P., & Pacakov, Z. (2024). Communication from below: Feedback from employees as a tool for their stabilisation. Heliyon. doi:10.1016/j.heliyon.2024.e28287
Vladutescu, S. (2020). Material, Intention and orientation of the message . Social Sciences and Education Research Review. Retrieved from https://www.ceeol.com/search/article-detail?id=952929
Walbeck, K. (2019). Leadership Communication in Lean-Oriented companies. 2019 IEEE International Professional Communication Conference (ProComm). doi:10.1109/ProComm.2019.00044
Xushan , S., Xiaoling , Z., & Xinyue, Z. (2023). Show me the impact: Communicating “behavioral impact message” to promote pro-environmental consumer behavior. 35(35), 709-723. doi:10.1016/j.spc.2022.12.012
Yin, R. (2017). Case Study Research and Applications Design and Methods. United States:‌SAGE Publication